Member Web Overview
Introduction
| Note | Member Web is not available to everyone. Confirm with your organization that they have opted-in to use the Member Web feature. |
Member Web is a web-based interface that allows members to access their information directly through any web browser. This interface provides greater flexibility and convenience, ensuring that members can engage with their care teams and manage their health from any device with internet access.
Members also do not need to create a different account. They can seamlessly switch between using mobile and desktop experiences, using the same log in information, ensuring flexibility and convenience in managing their health
When to Offer Member Web as an Alternative
Recommend Member Web when any of the following situations apply:
- Member’s device does not meet minimum app requirements. For more information, refer to Device Compatibility.
- Member is having difficulty installing or using the mobile app.
- Member declines to use the mobile app.
- Member agreed to use the app but has not completed signup after several days.
Quick Reference Summary
| Mobile App | Member Web | SMS Chat Notifications | |
|---|---|---|---|
| Role | Primary channel | Alternative channel for engagement and care program discovery | Complement to both channels |
| Details | Full feature set including setup, tracking, and self-service. Recommend to all eligible members first. | Use when member cannot or will not use the app. Supports checklist, chat, and care program exploration, including the ability to search care programs, request enrollment, and access educational content through the Resources page. | Notifies members of new messages. Encourage all members to enable. |
What Members Can Do on Member Web
Members can access the following key features without needing the mobile app:
- Sign-up for their account.
Note: These credentials can be used for both Member Web and the Mobile app. - View and complete their daily checklist.
- Complete health assessments.
- Review educational content.
- Communicate with their care team via secure messaging.
- Explore care programs and educational content through the Resources page.
| Note | Member Web supports core daily engagement (checklist and chat). Mobile will still be needed for step tracking and some self-service features. Prioritize the mobile app whenever possible. |
Resources Page: Exploring Care Programs and Educational Content (New)
The Resources page gives members a central place to discover and engage with care programs and educational articles directly within Member Web, no need to download the mobile app.
What Members Can Access on the Resources Page:
- Care Programs (subtitled “Explore programs by health topic”)
- Programs are grouped into Tracking Programs (e.g., Monitoring Blood Pressure, Monitoring Weight) and Educational Programs (e.g., Weight Loss, Smoking Cessation), sorted alphabetically within each group.
- Members can search all care programs, view full program details, and submit enrollment requests directly from the web interface.
- Library (subtitled “Explore articles recommended for you”)
- Members can search educational articles, mark favorites for quick access, and view all articles beyond the initial preview.
- Favorited articles persist and display in a dedicated Favorites section for easy retrieval.
How Members Use the Resources Page:
- From Member Web, select the Resources tab.
- In the Care Programs section, browse featured programs or select View all care programs to see the complete list.
- Select a care program to view the Program Details page (shows program name, description, and “What to Expect” summary).
- Select Request to Enroll to submit an enrollment request. After confirming, the button changes to Chat with Your Care Team, and the member receives an SMS notification when the care team approves or declines the request.
- In the Library section, search articles by keyword, select the star icon to mark articles as favorites, and scroll through the full article library.
- Favorited articles appear in a dedicated Favorites section and remain marked after the member closes and reopens the article.